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Quality Assurance Coordinator – Community Re-entry Assistance Network-Manhattan (CRAN)

Full Time
Entry Level

Job Category:



Job Sector:

Human Services

Quality Assurance Coordinator

EAC Network, a not-for-profit social service agency that empowers, assists, and cares for over 54,000 people in need through 100 programs across Long Island and NYC, seeks a Quality Assurance Coordinator to work full time for its Manhattan Community Re-entry Assistance Network (CRAN) program.

The Quality Assurance Coordinator position is a non-exempt position paying $30 per hour at 35 hours per week. The hours of operation are Monday-Friday 9:00AM-5:00PM and the office is located in Manhattan, NY. The role reports to Program Director.

Comprehensive benefits package includes:

•            Medical

•            Dental

•            401K

•            Vision

•            Very generous Paid Time Off (PTO) & More.

Primary Purpose of Job:

The Quality Assurance Coordinator utilizes independent discretion and judgment to assure accurate documentation compliance with the CRAN program regulations and assistance in program reporting.

Principal Duties & Responsibilities:

  1. Collaborate with the Program and Clinical Coordinator to ensure the policies and procedures of the Manhattan CRAN Program and EAC Network are followed.
  2. Maintain the policy and procedure manuals and best practice determinations in accordance with funder requirements.
  3. Provide oversight and training to Assistance Network Services and Community Transitional Case Management teams on appropriate documentation and chart compliance, utilizing independent discretion and judgment.
  4. Utilize the educational training, skills, and experience obtained from advanced degree to provide appropriate professional services, techniques, and strategies for clients.
  5. Ensure all forms and program documentation is in compliance with the program requirements by conducting regular chart audits.
  6. Assist ANS and CTMC Case Managers in chart documentation when needed.
  7. Implement self-audit tools and assist the Program Director in preparation for program audits conducted by funders.
  8. Assist Program Director in completing reporting requirements.
  9. Work with administrative staff to ensure proper filing and storage of charts in compliance with funder regulations.
  10. Recruit and assist in the supervision of Interns and Peer Mentors as needed.
  11. Customarily and regularly exercise discretionary powers.

Knowledge, Skills, & Abilities Required:

  1. Bachelors degree in Criminal Justice, Social Work, Public Administration or Forensic Psychology required, Masters preferred.
  2. Compliance/quality assurance and supervisory experience preferred.
  3. Excellent communication and organization skills.
  4. Must be proficient in computer applications and other automated systems such as spreadsheets, Microsoft Office applications, calendar, and email and/or database software necessary to perform work assignments.

This position requires the incumbent to provide acceptable proof of COVID-19 vaccination.

EAC Network